Document Type : Research Paper
Authors
1 Professor, Faculty of Economics, Management and Administrative Sciences, semnan university
2 Assistant Professor, Faculty of Economic, Management, and Administrative Sciences, Semnan University, Semnan, Iran
3 Master, MBA, Semnan University, Semnan, Iran
Abstract
The growth of technology and the creation of a digital revolution in the banking industry, whose customers are increasingly increasing, have had a significant impact on the financial system in the last few years and have required banks to fundamentally revise their business. Developments and the emergence of new technologies such as blockchain have the potential to change the entire banking industry in faster and more efficient ways than ever before. Therefore, the main goal of this research is to investigate the factors affecting the use of blockchain technology in the management of electronic banking services. The current research has been conducted with a mixed approach. In the first step, semi-structured interview method was used to identify and extract the factors from meta-composite study and opinions of experts and experts. In the second step, after the analysis of the theme, quantitative approach and fuzzy TOPSIS technique were used to determine the priority and importance of the factors. The statistical population of the research included banking experts related to the subject of the research, which was determined by the purposeful sampling method. The results of the research led to the discovery of 17 key factors, which are the factors of expertise and technical knowledge, infrastructure development, specialized human resources, support and financial resources, with the first to fifth most important factors affecting the use of blockchain technology in the management of electronic banking services. became
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